Terms of service

Effective Date: 17.03.2025

  1. Introduction

These Terms and Conditions ("Terms") govern your use of the CRAFTOPIC OÜ website https://prostoconcept.com (the "Site") and your purchase of products from us. By accessing the Site or placing an order, you agree to be bound by these Terms.

  1. Company Details

  • Company Name: CRAFTOPIC OÜ

  • Registration Number: 14459742

  • VAT Number: EE102064009

  • Registered Address: Harju maakond, Tallinn, Kristiine linnaosa, Räägu tn 9-20, 10620, Estonia

  1. Products

We specialize in handmade decorative pillows. Each product is crafted upon order, ensuring uniqueness and quality.

  1. Ordering

  • Order Process: Select products, add to cart, and follow the checkout process.

  • Order Confirmation: You will receive an email confirmation upon placing an order.

  • Order Cancellation: Orders can be canceled within 24 hours of placement by contacting us at info@prostoconcept.com.

  1. Pricing and Payment

  • Payment Methods: We accept major credit cards, PayPal, and other payment methods as indicated at checkout.

  • Taxes: Prices include VAT where applicable. Customers outside the EU are responsible for any customs duties or taxes.

  1. Shipping

  • Destinations: We ship worldwide.

  • Processing Time: Orders are processed within 5 business days after confirmation.

  • Shipping Costs: Free shipping for orders over $50. Orders under $50 will incur a shipping fee calculated at checkout.

  • Delivery Times:

    • EU and Europe: 5-10 business days

    • USA, Canada, Australia: 14-21 business days

    • Other Countries: 2-5 weeks

  • Customs and Duties: Customers outside the EU are responsible for any customs duties or taxes.

  1. Returns and Refunds

  • Return Policy: We accept returns. Custom-made pillows are non-refundable.

  • Return Process: Contact us within 14 days of delivery at prostoconcept@gmail.com. Items must be shipped back within 30 days of delivery.

  • Condition: Items must be returned in their original condition.

  • Return Shipping: Customers are responsible for return shipping costs.

  • Refunds: Refunds will be processed upon receipt of the returned item.

  1. Intellectual Property

All content on the Site, including images and text, is the property of CRAFTOPIC OÜ and is protected by intellectual property laws.

  1. Governing Law

These Terms are governed by the laws of Estonia and applicable EU consumer protection laws.

  1. Contact Information

For any questions regarding these Terms, please contact us at info@prostoconcept.com.