Shipping policy

Shipping: Free shipping when you buy 2 or more pillows.

Production & Dispatch
Each item is made to order. We complete and hand over every parcel to the carrier within 5 business days of confirming your purchase.

Delivery Estimates

• EU & greater Europe: 5 – 10 business days
• USA, Canada & Australia: 14 – 21 business days
• Rest of the world: 2 – 5 weeks

Tracking

Worldwide delivery via Omniva / Estonian Post with end-to-end tracking.

Important for U.S. customers
USPS no longer updates tracking for many incoming international parcels. While most deliveries arrive in 2 – 3 weeks, some packages are held at a USPS facility until the addressee requests release. Please watch your tracking link and contact your local post office if you notice a delay.

Need assistance?
If your parcel hasn’t arrived 30 days after you receive the shipping notification, email us at info@prostoconcept.com and we’ll trace it right away.