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Returns

Tried and reviewed by thousands. Prosto Concept is one of the highest customer-rated cushion brands with the lowest rate of returns. 

If you don’t absolutely love it:

  • Contact me within: 14 days of delivery
  • Ship items back within: 30 days of delivery

I gladly accept returns and exchanges:

The following items can't be returned or exchanged:

  • Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
  • Gift cards

Returns and exchange details:

If something is incorrect with the order, let me know asap and I'll fix it.
Your order is personally handmade for you with the highest attention to detail, craftsmanship and design and I want it to be a good experience and love for you to be happy with your purchase so if there is a problem please be in touch!

I will refund as soon as the item is back in my shop.
For any item that is returned, the shipping charges are your responsibility.
Any returns would need to retain all packaging, unused and be in perfect order. Registered shipping would need to be organised and paid for by the customer.
Any refund would exclude shipping and merchant fees and needs to be sent via registered mail.
Upon return, the goods will be inspected and a refund made within 14 days (excluding original delivery charge and merchant fees). Customized items are not eligible for return or refund.
I do not refund due to change of mind, please ensure that you read item descriptions before purchase.

Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at prostoconcept@gmail.com and send your item to: ASINA OU, Linnamae tee 9-21, 9-21, 13912 Tallinn , Estonia.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:

To return your product, you should mail your product to: ASINA OU, Linnamae tee 9-21, 9-21, 13912 Tallinn , ESTONIA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.